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Installation Guide


 
 
FAQ No.:00232 
Category:Curtain Client; Feature - Send Request 
 
Question:How to submit Send Request?
 
Answer:If an unauthorized user needs to share a protected document with external parties, the user can submit a Request for approval. If the request is approved, the system will send the document to requester through email. Since the document is already out of the Protected Zone and not encrypted, requester can share it with external parties without the control of e-locker. The whole approval process will be logged in Audit Trail. This function is called Send Request.

Steps to submit a Request:
1. In Curtain Client, select protected document(s) and right-click to select "Send Request"



P.S.
- selecting folder is not supported.
- multiple files are supported (using Ctrl to select more than 1 file).

2. Enter reason and select an approver.



3. After filling out the form, click "OK".

Then, a draft email will be created by using your default Mail client. Currently, we support Microsoft Office Outlook, Outlook Express, and Windows Mail. An attachment named "SendFile.curtain2" will be automatically attached to the draft email. User can simply click "Send" button to submit the request to the selected approver.



P.S. Please refer to FAQ 00245 for How to setup automatically send mail without third-party mail application when send request.

Steps to approve/reject a Request:
1. When approver receives the email, there is an attachment named "SendFile.curtain2". Approver can double-click this attachment. Then, a dialog box will be shown with requester information and the reason why he/she needs to get the file(s). The approve can decide to approve/reject the request.



The system will compare current Windows logon user to check approver's identity. If it is different from the record, attachment "SendFile.curtain2" cannot be opened.

2. Select Allow or Deny, and write down the comment if any.

3. Click "OK" to confirm.

Then, a draft email will be created by using the default Mail client. If the Request is approved, an attachment named "Approved.zip" will be automatically attached to the draft email. Approver can simply click "Send" button to send the result to the requester. Since the document is already out of the Protected Zone and not encrypted, requester can share it with external parties without the control of e-locker.



P.S. As most ISP have email attachment size limitation and improve the approved files security. Please refer to FAQ 00245 for how to using shared folder to get approved files instead of email attachment and how to using encrypt approved files with password.