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FAQ No.:00284 
Category:Advanced Settings 
 
Question:

Sophos endpoint conflict with e-locker client

 
 
Answer:Enter "central.sophos.com" to access Sophos administrator system.

Conflict:
Sophos "APC Violation" setting conflict with e-locker, while launch secure applications, the Curtain client will crash automatically or secure applications launch failed.

Steps:
1. Log in Sophos administrator system.

2. Click "Endpoint Protection" on the left pannel.

e-locker data loss prevention(DLP) - Endpoint Protection

3. Click "Policies"

e-locker data loss prevention(DLP) - Policies

4. Click "Base Policy - Threat Protection".

e-locker data loss prevention(DLP) - Base Policy - Threat Protection

5. Click "SETTINGS".

e-locker data loss prevention(DLP) - SETTINGS

6. Uncheck "Use recommended settings" first, then uncheck "Protect processes > Prevent APC violation" setting, click "Save" to exit.

e-locker data loss prevention(DLP) - Prevent APC violatione-locker data loss prevention(DLP) - click Save to exit.

7. Update policy on Sophos endpoint agent.

8. Restart computer.

For related information, please refer to FAQ 00043 - Does Curtain e-locker conflict with other software (e.g. Anti-virus)