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FAQ No.:00138 
Category:Curtain Admin; Curtain Client 
 
Question:

How to reset the password when user forgot their password of Curtain Client?

 
 
Answer:1. Cancel the password function in Curtain Admin
- Curtain Administrator File->Settings->Password Management->No Password
- The next time when users login on Curtain Client they do not need password

e-locker data loss prevention(DLP) - No Password

2. Reset Passwords
- Open Curtain Client , In Login dialog box please select "Forget password"
- Input the Authorization String in the "Enter Authorization String" dialog box, then Click "OK". (Authorization String is the sensitive file, so please keep it carefully.)
e-locker data loss prevention(DLP) - Enter Authorization String

-now user can set new password of Curtain Client if the Authorization String is input right.
e-locker data loss prevention(DLP) - set new password

Reset password, please refer to FAQ 00225 - How to change or reset login password for Curtain Admin, Server Plug-in and Client