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| FAQ No.: | 00036 |
| Category: | Advanced Settings; Curtain Client |
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| Question: | How to enable/disable Curtain Debug Log?
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| Answer: | To enable/disable Curtain Debug Log, please follow below steps:
1. Launch Command Prompt (by selecting Start menu > Programs > Accessories > Command Prompt)
2. Enter "regedit" to launch Registry Editor
3. Go to \HKEY_LOCAL_MACHINE\SOFTWARE\Coworkshop\Curtain 3
4. Enable Curtain Debug Log:
- To Enable the log, Set DebugLog = a
P.S. For 64-bit operating system, please also go to \HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Coworkshop\Curtain 3, to enable the log (Set DebugLog = a)
5. Launch Curtain client
6. Click File -> Settings -> Advanced Setting
7. Double click the "Log level of Client" -> Select "Configured" and change the Log level as "All", then Click "OK".
8. Restart the computer (same windows profile for enable debug Log), then reproduce problem
9. Send log files under the locations stated below to Curtain Support Team
- \\installation path\Coworkshop\Curtain 3\cbin\log
- \\Users\username\CurtainLog
For example:
C:\Program Files\Coworkshop\Curtain 3\CBin\Log
C:\Program Files (x86)\Coworkshop\Curtain 3\CBin\Log
C: \Users\tester\CurtainLog
P.S. For 64-bit operating system, please send logs under both "Program Files" and "Program Files (x86)".
10. After the completion of the operation, please remember to stop the debug log:
- To Disable the log, Set DebugLog = 0
P.S. Please remember to disable the log after use. It is because the log may take a lot space of hard-disk. Above step apply to the Curtain e-locker version of 3.8.3271.xx, 3.8.3272.xx and under 5.0.3273.25.
If you want to know how to collect , please refer to FAQ 00274 - How to collect debug log . |
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